UX and Ethnography research - NAVER LABS Europe


Getting a deep understanding of our environment to design services with which we can seamlessly interact.


UX and Ethnography illustrating image

Seamless interaction through voice and gesture with our augmented environments and daily objects requires very careful understanding of the types of services that are appropriate for such an environment as well as how best to interface and support them. We’re making advances towards this ambitious goal by coupling AI experts with scientists and designers whose mission is to study users, propose intelligent valued services and verify that users easily accept them.

Our team is an interdisciplinary mix of experts including ethnographers with a strong ethnomethodological orientation and CSCW/HCI scientists and designers, who explore Ambient Intelligence with a focus in the areas of assisted mobility and augmented information access.

Recent publications

Restaurant menu understanding: illustrating the need for culturally augmented translation

Danilo Gallo, Jutta Willamowski, Yada Wisatekaew, Adrien Bruyat, Antonietta Grasso
22nd International Conference on Human-Computer Interaction with Mobile Devices and Services (Mobile HCI 2020), 5-8 October, 2020

Designing Ambient Wanderer: Mobile Recommendations for Urban Exploration

Sruthi ViswanathanBernard Omidvar-TehraniAdrien Bruyat, Frédéric Roulland, Antonietta Grasso
ACM conference on Designing Interactive Systems (DIS), Eindhoven, Netherlands, 6-11 July, 2020

What is Natural? Challenges and Opportunities for Conversational Recommender Systems

Sruthi ViswanathanFabien GuillotAntonietta Grasso
International Conference on Conversational User Interfaces (CUI) 2020 (online event), 22-24 July, 2020

RunAhead: Exploring Head Scanning based Navigation for Runners

Danilo GalloShreepriya ShreepriyaJutta Willamowski
Computer Human Interaction conference (CHI), Honolulu, Hawaii, USA, 25 April-1 May, 2020

The Impact of Organizational Properties on the Design of Robotic Support for Employees with Disabilities

Danilo GalloShreepriya ShreepriyaTommaso Colombino
ACM/IEEE International Conference on Human-Robot Interaction (HRI) 2020 (virtual event), Pages 166–168, Cambridge, UK

Recent Blog articles


Running into the unknown with RunAhead

As outdoor sport enthusiasts and scientists, we asked ourselves the question: How can we help runners find pleasant itineraries that match their personal preferences, and then smoothly guide them along these routes?

Ambient Wanderer image

Ambient Wanderer: mobile technology design to help explore new cities

With Ambient Wanderer, we aim to inform the design of systems that can meet the requirements of on-the-go users looking to discover relevant points of interest, and to demonstrate the benefits of using a hybrid Wizard of Oz approach to investigate POI recommender systems.

Blog article by

Learn more about our work in our new Medium publication.

UX and Ethnography team

Cécile Boulard
Adrien Bruyat
Danilo Gallo
Danny Lee
Group lead
Kanika Tuteja
PhD candidate