|Danilo Gallo, Jutta Willamowski, Hervé Poirier, Prescillia Bioche, Tommaso Colombino, Cécile Boulard|
|ACM/IEEE International Conference on Human-Robot Interaction (HRI), Stockholm, Sweden, 13-16 March, 2023|
This paper examines the advantages and disadvantages of integrating human-like and machine-like behaviours for a robot taking a shared elevator with a bystander as part of an office delivery service scenario. We present the findings of an extensive in-person wizard-of-oz experiment that builds on and implements behavior policies developed in a previously published study. We report on the findings of the experiment and discuss the challenges of determining an appropriate balance of human-like and machine-like non-verbal behaviours, that would allow a service delivery robot to seamlessly negotiate a social encounter with bystanders when taking a shared elevator, without causing unnecessary disruption over repeated encounters.
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