Frédéric Roulland, Ye Deng, Pascal Valobra |
CSCW 2008, San Diego, CA, USA, Nov 8-12, 2008 |
This abstract introduces a video demonstrating the features of a system that we designed in support of remote troubleshooting of printers from a call centre. As reported in [1], ethnographic studies and the assessment of the tools provided in support of device troubleshooting revealed a number of difficulties for both troubleshooters and customers. These meant that the troubleshooters in the call centre had to engage in extra articulation work in order to understand the nature of the troubleshooting situation due to the dislocation of the troubleshooting environment. Our technology design therefore attempts to bring together as much as possible, without physical relocation, all the actors and artifacts involved in the troubleshooting activity to bridge the current dislocations.
We propose a system directly accessible from the device user interface and combining three main features.
1. A virtual device representation combining 3D, semantic and kinematic information is available to both parties (the remote troubleshooter and the device user) in order to 1) reason collaboratively about the problem and 2) communicate more effectively which parts of the device are being referred or which action should be performed.
2. A direct synchronous communication channel is established between the device and the call center, which supports audio communication via VoIP together with shared access to the virtual device model.
3. A continuous synchronization with the real device status and history, means that the virtual device status can be representative of the status of the actual device, at any time during the troubleshooting session.
These three features combined together enable the users to collaboratively analyze the problematic situation, simulate potential fixes on the virtual representation and perform step-by- step guided sequences of operations on the actual device.
This system has been designed based on the findings of the ethnographic study of the call center activity and we hope it will improve significantly the troubleshooting interactions from the call centre and impact the session success rate. However some tests of the system will have to be performed as a next step in order to validate our hypothesis.
NAVER LABS Europe 6-8 chemin de Maupertuis 38240 Meylan France Contact
To make robots autonomous in real-world everyday spaces, they should be able to learn from their interactions within these spaces, how to best execute tasks specified by non-expert users in a safe and reliable way. To do so requires sequential decision-making skills that combine machine learning, adaptive planning and control in uncertain environments as well as solving hard combinatorial optimization problems. Our research combines expertise in reinforcement learning, computer vision, robotic control, sim2real transfer, large multimodal foundation models and neural combinatorial optimization to build AI-based architectures and algorithms to improve robot autonomy and robustness when completing everyday complex tasks in constantly changing environments. More details on our research can be found in the Explore section below.
For a robot to be useful it must be able to represent its knowledge of the world, share what it learns and interact with other agents, in particular humans. Our research combines expertise in human-robot interaction, natural language processing, speech, information retrieval, data management and low code/no code programming to build AI components that will help next-generation robots perform complex real-world tasks. These components will help robots interact safely with humans and their physical environment, other robots and systems, represent and update their world knowledge and share it with the rest of the fleet. More details on our research can be found in the Explore section below.
Visual perception is a necessary part of any intelligent system that is meant to interact with the world. Robots need to perceive the structure, the objects, and people in their environment to better understand the world and perform the tasks they are assigned. Our research combines expertise in visual representation learning, self-supervised learning and human behaviour understanding to build AI components that help robots understand and navigate in their 3D environment, detect and interact with surrounding objects and people and continuously adapt themselves when deployed in new environments. More details on our research can be found in the Explore section below.
Details on the gender equality index score 2024 (related to year 2023) for NAVER France of 87/100.
1. Difference in female/male salary: 34/40 points
2. Difference in salary increases female/male: 35/35 points
3. Salary increases upon return from maternity leave: Non calculable
4. Number of employees in under-represented gender in 10 highest salaries: 5/10 points
The NAVER France targets set in 2022 (Indicator n°1: +2 points in 2024 and Indicator n°4: +5 points in 2025) have been achieved.
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Index NAVER France de l’égalité professionnelle entre les femmes et les hommes pour l’année 2024 au titre des données 2023 : 87/100
Détail des indicateurs :
1. Les écarts de salaire entre les femmes et les hommes: 34 sur 40 points
2. Les écarts des augmentations individuelles entre les femmes et les hommes : 35 sur 35 points
3. Toutes les salariées augmentées revenant de congé maternité : Incalculable
4. Le nombre de salarié du sexe sous-représenté parmi les 10 plus hautes rémunérations : 5 sur 10 points
Les objectifs de progression de l’Index définis en 2022 (Indicateur n°1 : +2 points en 2024 et Indicateur n°4 : +5 points en 2025) ont été atteints.
To make robots autonomous in real-world everyday spaces, they should be able to learn from their interactions within these spaces, how to best execute tasks specified by non-expert users in a safe and reliable way. To do so requires sequential decision-making skills that combine machine learning, adaptive planning and control in uncertain environments as well as solving hard combinatorial optimisation problems. Our research combines expertise in reinforcement learning, computer vision, robotic control, sim2real transfer, large multimodal foundation models and neural combinatorial optimisation to build AI-based architectures and algorithms to improve robot autonomy and robustness when completing everyday complex tasks in constantly changing environments.
The research we conduct on expressive visual representations is applicable to visual search, object detection, image classification and the automatic extraction of 3D human poses and shapes that can be used for human behavior understanding and prediction, human-robot interaction or even avatar animation. We also extract 3D information from images that can be used for intelligent robot navigation, augmented reality and the 3D reconstruction of objects, buildings or even entire cities.
Our work covers the spectrum from unsupervised to supervised approaches, and from very deep architectures to very compact ones. We’re excited about the promise of big data to bring big performance gains to our algorithms but also passionate about the challenge of working in data-scarce and low-power scenarios.
Furthermore, we believe that a modern computer vision system needs to be able to continuously adapt itself to its environment and to improve itself via lifelong learning. Our driving goal is to use our research to deliver embodied intelligence to our users in robotics, autonomous driving, via phone cameras and any other visual means to reach people wherever they may be.
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