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The impact of organizational properties on the design of robotic support for employees with disabilities
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| Danilo Gallo, Shreepriya Shreepriya, Tommaso Colombino |
| ACM/IEEE International Conference on Human-Robot Interaction (HRI) 2020 (virtual event), Pages 166–168, Cambridge, UK |
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@inproceedings{10.1145/3371382.3378263,
author = {Colombino, Tommaso and Gallo, Danilo and Shreepriya, Shreepriya},
title = {The Impact of Organizational Properties on the Design of Robotic Support for Employees with Disabilities},
year = {2020},
isbn = {9781450370578},
publisher = {Association for Computing Machinery},
address = {New York, NY, USA},
url = {https://doi.org/10.1145/3371382.3378263},
doi = {10.1145/3371382.3378263},
booktitle = {Companion of the 2020 ACM/IEEE International Conference on Human-Robot Interaction},
pages = {166–168},
numpages = {3},
keywords = {cognitive impairment, workplace, ethnographic study, design},
location = {Cambridge, United Kingdom},
series = {HRI ’20}
}
In this brief position paper we report on an ethnographic study of a Korean business that employs people with cognitive and developmental disabilities (henceforth DDs for simplicity) across a variety of business-to-business operations. The goal of the study was to contribute to the development of scenarios involving the use of a robotic platform to enhance the work-experience of the disabled employees. Based on our findings, we argue for the importance of understanding the broad organizational and bureaucratic properties of a business or workplace when devising HRI scenarios and tasks, and of bringing consideration of things like business models, operating philosophy and organizational hierarchies directly into the design process.
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