The Impact of Organizational Properties on the Design of Robotic Support for Employees with Disabilities - Naver Labs Europe


In this brief position paper we report on an ethnographic study of a Korean business that employs people with cognitive and developmental disabilities (henceforth DDs for simplicity) across a variety of business-to-business operations. The goal of the study was to contribute to the development of scenarios involving the use of a robotic platform to enhance the work-experience of the disabled employees. Based on our findings, we argue for the importance of understanding the broad organizational and bureaucratic properties of a business or workplace when devising HRI scenarios and tasks, and of bringing consideration of things like business models, operating philosophy and organizational hierarchies directly into the design process.

Publication on ACM Digital Library

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