Abstract
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What is natural? Challenges and opportunities for conversational recommender systems
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| Sruthi Viswanathan, Fabien Guillot, Antonietta Grasso |
| International Conference on Conversational User Interfaces (CUI) 2020 (online event), 22-24 July, 2020 |
| Download |
This position paper describes a fundamental user research to uncover the challenges and opportunities for a conversational recommender system in different environments. The participants recounted their previous experiences of interacting with conversational agents in a critical incident interview, followed by a task to explore restaurant recommendations with Google Assistant, and a closing discussion on conversational recommendations. We organize the challenges faced into three levels: environment, conversation, and system. Further, we illustrate the identified opportunities of whispering interaction, collaborative recommendations, driving scenario, and local-like conversations for delivering recommendations.
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