22 May 2014

How Avatars and Games Improve Customer Service

Xerox researchers have invented software that uses gaming techniques to provide feedback to call center agents and encourage teamwork. Article written by Ben Hanrahan, researcher XRCE Work Practice […]
20 May 2014

International Transport Forum 2014, Leipzig, Germany, 21 – 23 May 2014

Xerox and Holland Container Innovations (HCI) are the joint winners of the 2014 Promising Innovation in Transport Award.  “The Merge Parking System is the first system […]
20 May 2014

XRCE Seminar: Victoria Rubin, associate professor,University of Western Ontario,London, ON, Canada: “Automated Deception Detection Methods: from Lexico-Semantics to Discourse”,

26 May 2014, 11:00AM Abstract: In this talk, we propose to use Rhetorical Structure Theory (RST) analytic framework to identify systematic differences between deceptive and […]
20 May 2014

11th International Conference on the Design of Cooperative Systems (COOP 2014), Nice, France, 27-30 May 2014

Dave Martin programme co-chair with Luigina Ciolfi, Sheffield Hallam University Tommaso Colombino presenting “Lessons Learnt Working with Performance Data in Call Centres” co-authored with Ben Hanrahan […]
20 May 2014

Now Hear This: Social Mass Communication Will Cut Through the Noise on the Internet

Discover the article or watch the video recorded at our 20th anniversary celebration in October 2013.
7 May 2014

Seminar: “Productive output in hierarchical crowdsourcing”, May 12, 2014; 11:00 AM in Everest

Speaker: Swaprava Nath, post-doctoral researcher at Indian Statistical Institute, New Delhi, India. Abstract: Organically grown crowdsourcing networks, which includes production firms and social network based crowdsourcing applications, tend to […]
7 May 2014

Digital Access to Textual Cultural Heritage (DATeCH) conference 2014 – Madrid, Spain, May 19-20, 2014

Hervé Déjean, Enterprise Architecture research group presenting paper: “Using Ancestral Layout Models for Document Digitization” at DATeCH . Read Herve’s article on ‘Monks and Markup‘.
28 April 2014

XRCE in the press: “Turking”, nueva profesión en línea (Esp)

Full article , EFE Spain ( April 24th, 2014)
24 April 2014

Experience Design: the Ultimate R&D Reality Check

Amazing innovations are fundamentally flawed when they fail to comprehend the everyday user experience. There’s a common disconnect in Research & Development Land. t happens […]
24 April 2014

Discover the XRCE timeline!

The XRCE interactive timeline will take you through the history of the centre in 5 Themes and 4 Research competencies. Themes: Office of the Future, […]
23 April 2014

ACM CHI Conference on Human Factors in Computing Systems (CHI 2014); April 26 – May 1, Toronto, Canada

Jutta Willamowski at CHI 2014 in SIGCHI HCI & Sustainability community workshop. 
23 April 2014

13th International Conference on Autonomous Agents and Multiagent Systems (AAMAS); May 5-9, 2014, Paris, France

Onno Zoeter AAMAS 2014 presenting “A Mechanism to Optimally Balance Cost and Quality of Labeling Tasks Outsourced to Strategic Agents”; co-authored by Satyanath Bhat, Swaprava Nath, Onno […]

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